Our customers are our most prized asset and we aim to go above and beyond to see a smile on your face. If you have any issues with your order please contact us and we will try to help you.Information and disclaimer on bespoke items / sizes and commission pieces.
We are happy to undertake work which may include bespoke or unusual design or sizing from our 'standard sizing'.
Please be aware that such commissions are made on the agreement that they cannot be returned to us.You must also ensure that you have suitable access into your property / the desired room for any products you order from us, as items cannot be returned for access reasons.
We reserve the right in all instances (bespoke or otherwise) to cancel an order at our discretion before items have been sent. A full refund will be sent in such circumstances.
Lead in time
We aim to complete all orders within 10 to 30 working days from receipt of deposit payment. However, as everything is made to order there may be occasions during busy periods when this deadline can vary.
Information about our reclaimed timber products
Reclaimed timber is a natural product and may contain certain aged characteristics including but not limited to: colour variation, nails / nail holes, saw marks, dents / scratches, mortise holes, insect holes, staining, tapering, wane etc.
Reclaimed wood dimensions will not necessarily be as exact as using brand new timber, therefore the dimensions on the finished product can vary slightly.
Appearances of reclaimed wood can also vary from board to board even when sourced at the same time from the same venue.
Our imagery and samples are used to demonstrate the general style and quality of the products but the end product will ultimately differ.
Information & Furniture Care
Information and disclaimer on our wood/barrel products
Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product.
Metal hoops are left in their original condition and will have surface rust which will add to the rustic effect.
Taking care of your Boar's Back rustic barrel furniture.
Our benches, tables and cabinets are designed to be enjoyed with friends and family. They are made from grade a oak barrels fresh from Bushmills distillery.
Seats and tables:
Our barrel seats are finished in a natural and rustic style to preserve the original patina of the cask and its hoops.
The timber used on benches is pressure treated fence timber.
We recommend that any items being used outdoors are covered in inclement weather to help preserve paintwork and the aesthetics of your item. It is also advised to store the items inside or have them adequately covered in winter.
Like any outdoor timber product, you may need to carry out seasonal maintenance, eg freshening up your furniture, we recommend Ronseal garden paint (blackbird) which is what we use when making the Barrels.
We do not lacquer our furniture so you may also choose to do this yourself to add an extra layer of protection from regular use and the elements, especially in costal areas.
Clocks, platters, cabinets.
Our items made for inside your home are made from natural oak Whiskey casks. Oak will naturally expand and contract in heat/damp conditions. We recommend any indoor items are located in a cool setting away from open fires, radiators and underfloor heating.
Proper regular maintenance will go a long way to ensuring the longevity of the product.